Our solutions

for the operation of non-residential buildings

Our solutions in response to your needs

HQE Building in Operation

HQE-B in Operation is aimed at commercial real estate players of all sizes, public or private, with or without HQE history, who want to have the environmental, societal and economic performance of the operation of their building recognized.
HQE Building in Operation

HQE Sustainable Building in Operation

HQE-SB in Operation is mainly aimed at commercial real estate players who want to differentiate and enhance their buildings even more, improve their extra-financial rating and access the best financing conditions.
HQE-SB in operation

OsmoZ HR

OsmoZ HR focuses on what makes the quality of life in premises: animation, consultation, services, rules of life, responses to needs... It helps HR departments to bring the premises to life and to strengthen the feelings of well-being and belonging.
OsmoZ Label

Ready2Services (R2S) and R2S-4GRIDS

A building must integrate all digital issues, not just connectivity, if it wants to be protected from the risk of accelerated obsolescence. The R2S Label was designed with this in mind, in partnership with the Smart Buildings Alliance..
Digital Labels

Whether they are for employees, clients, students or patients, etc., all non-residential buildings must be managed or operated to fulfil their functions correctly. At the crossroads of economic, societal and environmental issues, the operation of a building is directly linked to the performance of the organisation that uses these buildings.

The operation of non-residential buildings must address the challenges caused by major transitions with respect to climate, energy, digital technology, work patterns and finance, etc. The Covid-19 crisis, the rise in hybrid working and new employee aspirations have underlined this pressing need.

Today, the operation of a building goes far beyond its technical and budgetary management. It is increasingly focused on the building’s users, their wellbeing and their satisfaction.

There are numerous challenges: reducing energy consumption and its carbon footprint, improving user experience and quality of life, digitising the building’s operation, optimising technical services, improving cost-efficiency and supporting the circular and local economy, etc.

They affect all public and private stakeholders, whatever their size and whatever the type of building: offices, retail outlet, warehouse, hotel, childcare centre, school, campus, hospital, care home, museum, library or police station, etc.

New regulatory requirements

The operation of non-residential buildings is central to issues of efficiency, innovation, CSR and HR appeal, as well as European and national public policy.

In France, all buildings governed by the “Eco Energie Tertiaire” non-residential energy-saving regulation must reduce their energy consumption, all uses combined, by at least 40% by 2030, 50% by 2040 and 60% by 2050, compared to their consumption for a year selected between 2010 and 2019.

Deriving from an EU regulation, the BACS Decree (Building Automation and Control Systems) requires the installation in non-residential buildings of systems to automate and control sources of energy consumption (heating, cooling, ventilation and hot water and renewable energy production).

CERTIVEA, a trusted third-party is at your side for the operation of buildings

You operate a non-residential building or stock of non-residential buildings in a public or private organisation.

You work for the building’s owner, for the organisation that uses the building or for an external building operator (facility manager).

Whatever your status and type of building, you need to have your operating performance recognised by your stakeholders: building’s users, Executive Committee, elected officials, administration, ordering parties, citizens, medical corps or educators, etc.

We are able to meet your needs as a trusted third-party that denotes quality.

As a committed certification body, we can help you in France, Europe and around the world to:

  • improve the quality of life of your building’s users
  • incorporate or anticipate the changes in non-residential real estate and work patterns,
  • take your building operation on a path of progress
  • and lastly, improve the performance and efficiency of your organisation

Our solutions are adapted to all of your needs.

They take a comprehensive approach through HQE certification, alongside one that is more targeted, via dedicated labels.

  • Our two HQE certifications for the operation of your buildings help you respond to the different sustainable development issues. They provide a structured and reliable road map.
  • Our dedicated labels help you focus on two differentiating issues: digital services and quality of life of those who use your building.

Two HQE certifications for your building operation, distinguishing owner and operator

HQE Building in Operation (HQE-B Operation) and HQE Sustainable Building in Operation (HQE-SB Operation) help you make the operation of buildings more efficient. Both fall within Alliance HQE-GBC’s “Sustainable Building” reference framework.

HQE-B Operation and HQE-SB in Operation both offer a Building focus and a Management focus: owners and operators can therefore have their performance certified only in the areas for which they are responsible.

Unlike other certifications, they acknowledge that the operation of a building cannot be assessed based on a snapshot image over a short timeframe. Their approach is to engage stakeholders in a process of continuous improvement for a period of three or five years, whichever the client chooses.

Differences between HQE-B in Operation and HQE-SB in Operation

HQE Building in Operation covers 13 or 15 core themes of sustainable development, depending on the focus: energy, water, waste, carbon, health, comfort and project governance, etc.

Depending on the focus, HQE Sustainable Building in Operation adds three or six more themes that are central to the major transitions and public policies of the 2020s: circular economy, biodiversity, inclusive design and local economy, etc.

HQE-B in Operation is designed for all building owners, operators and facility managers. HQE-SB in Operation is more demanding. It is primarily designed for stakeholders looking to meet the European Taxonomy objectives and, more broadly, ESG criteria.

Three dedicated labels: Ready2Services, R2S-4GRIDS and OsmoZ HR

  • Our family of dedicated Digital labels helps you transform your non-residential buildings into smart buildings and make their operation more efficient. It is developed in partnership with the Smart Buildings Alliance.

Ready2Services (R2S) incorporates all digital related issues for owners, operators and users of non-residential buildings. R2S-4GRIDS (Ready2Services for Grids) is an extension of R2S for digitally managing the building’s energy efficiency.

  • OsmoZ HR offers solutions for all components that improve quality of life in workspaces: motivation, consultation, services, general rules and meeting user needs, etc.

It helps you energise the workplace and boost the sense of wellbeing and belonging, with the general aim of improving performance.

It is structured around six key issues: Environmental health, Healthy lifestyle, Work / Life balance, Communication and social relationships, Functions (facilities and services, etc.) and Collaborative approach (project management, co-construction).


Do you have a construction project or do you have questions about one of the CERTIVEA solutions presented on this page?

Contact us